Instant messaging softwares such as Skype, Slack or Facebook are increasingly becoming popular in the workplace and are changing the way employees traditionally connect with their colleagues.

ReportLinker conducted a survey to answer three questions:

• In which sector do people use instant messaging softwares the most?

• What are the most popular ones and why?

• Do employees trust their privacy settings?


Key findings show that:

• Only 19% of people prefer face-to-face communication when discussing something at work

• And 50% prefer emails

• 43% of people use instant messaging softwares in their company,including 71% who work in the tech industry.

• The most used software is Skype 29% , followed by Facebook  Messenger 22% , Lync 19% and Slack 5%.


A Better collaboration:

• Among heavy users, 45% say they’re more productive with instant messaging

• Efficiency (22%) and team collaboration (14%) are the biggest drivers of instant messaging adoption

• 14% say it helps them reduce the volume of emails, while 12% liked the flexibility and 10% said the tools were easy to use.

• The main drawback is the pressure to respond immediately cited by 24% of respondents



Despite the popularity of instant messaging softwares, the majority of people, 57%, believe there’s no guarantee workplace conversations will remain private on such tools.


To see all the survey results click here.


Press release by ReportLinker

Publié le 21 juillet 2017